PAGCOR’s Continued Support for SCBPOs: A Boost for the Workforce

The Philippine Amusement and Gaming Corporation (PAGCOR) has reaffirmed its support for Special Class Business Process Outsourcing (SCBPO) companies, which provide back-office support for offshore gaming firms. Unlike regular BPOs, SCBPOs specifically serve international gaming companies but are not directly involved in gambling operations. With nearly 5,000 Filipinos currently employed in the sector and a 95% local hiring requirement, PAGCOR sees strong potential for job creation and economic growth. As this industry expands, it could lead to increased job hiring in Pampanga and other key outsourcing hubs in the country. 

Strengthening the Philippine BPO Sector

The continued expansion of SCBPOs reinforces the Philippines' position as a global outsourcing hub. By catering to a niche market, SCBPOs diversify the country’s BPO industry beyond traditional voice and IT services. This translates to higher-value job opportunities, competitive salaries, and increased investor confidence in Filipino talent. As more foreign companies seek specialized outsourcing, this sector could contribute to the broader economic landscape by generating employment and driving skills development. With steady job openings in Pampanga and other provinces, professionals outside Metro Manila can also benefit from this growing demand.

Opportunities for Filipino Professionals

For job seekers and employees, the rise of SCBPOs means more opportunities in fields like human resources, marketing, graphic design, and accounting. Unlike conventional customer service roles, these positions require specialized skills, making them ideal for mid-career professionals looking to shift to high-demand, high-paying jobs. Additionally, with the sector’s above-industry salary offerings, SCBPOs present a viable alternative for those seeking career stability and financial growth. As the Pampanga job market continues to develop, SCBPO firms may become a significant contributor to employment opportunities outside the metro.

The Future of Hiring in SCBPOs

As SCBPOs expand, companies will continue seeking skilled professionals to fill critical roles. Job seekers with experience in corporate support functions should consider upskilling to stay competitive. Meanwhile, fresh graduates can explore entry-level roles in this sector as an alternative to traditional BPO jobs. With PAGCOR ensuring industry regulation and employment standards, the SCBPO sector is shaping up to be a promising career path for many Filipinos. This growth also signals more employment opportunities in Pampanga, providing local professionals with viable career options closer to home.